We want our customers purchase experience to be a simple and straightforward as possible, so we offer a range of options and services to ensure your dream products arrive safely. This page includes information about:
Shipping & Delivery
Deliveries within the UK
We offer free delivery to mainland UK addresses on many of the products available on the site or include the delivery charges in the displayed price. If delivery is free or included with any product on our site, this information will be clearly shown on the relevant product page.
Jukeboxes
All our Classic Jukeboxes include free ‘Standard Delivery’ to mainland UK addresses but this is only applicable where the delivery requirements meet the ‘Delivery Terms (Jukeboxes and large items)’ which are provided at the bottom of this page. Please read the Terms carefully before placing your order.
Following confirmation of your Sound Leisure jukebox order, we will ask you to complete on online ‘Delivery Questionnaire’ which we will use to establish your specific delivery requirements. If your jukebox delivery does not qualify for free ‘Standard Delivery’ we’ll still be able to complete your deliver but additional charges may apply. A member of our team will work through all the delivery options and associated costs to ensure your delivery can be completed safely and successfully.
Other products
Delivery is free or included in the displayed price for many of our accessories, spares and other ‘none jukebox’ products but unfortunately it’s not possible to do this for everything on the site. Some of our products are either too delicate, too heavy or too valuable to trust to couriers, in which case we prefer to ship these items on our own vehicles, driven and taken care of by our own staff. Where possible we minimise delivery costs to customers by grouping deliveries by UK regions.
Where UK delivery is not free or included with an item, shipping costs to your desired location will be determined once your order has been received. If you are unhappy with the delivery cost we provide, you can either choose to make your own delivery arrangements or cancel your order and receive a full refund. Customers are also welcome to collect items from our factory/showroom in Leeds, Yorkshire.
If you would like more information regarding all our delivery options or would like to obtain a delivery quote for any of our products before making a purchase, please contact us and a member of our team will assist with your enquiry.
Deliveries outside the UK
For deliveries outside the UK mainland, shipping costs to your desired location will be determined once your order has been received. If you would like more information regarding all our delivery options or would like to obtain a delivery quote for any of our products before making a purchase, please contact us and a member of our team will assist with your enquiry.
Jukeboxes – For deliveries outside the UK mainland, shipping costs to your desired location will be determined once your jukebox order has been received. If you are unhappy with the delivery cost we provide, you can either choose to make your own delivery arrangements or cancel your order and receive a full refund.
In territories where we have a local distributor or partner, we may also encourage customers to take advantage of this facility. Our local representative will then take care of shipping your jukebox from the UK to your delivery location, handle all the import/export procedures and paper work and ensure your jukebox is delivered safely to your home and setup ready for use. They will then continue to support and assist you with your ownership journey over many years. (Please note, product prices may vary in each country/territory.)
Customers are also welcome make their own shipping and delivery arrangements. Where this is requested a member of the Sound Leisure team will liaise with you and provide the following details to assist you with organising your shipment:
- A collection reference
- A commercial invoice
- The collection date & time.
Customers must then obtain documents and provide these to Sound Leisure to prove any relevant shipments have been exported from the United Kingdom. This can be a Bill of Lading, Airway Bill or similar official document which confirms the goods have left the country. If a customer fails to provide such evidence they will subsequently be charged 20% VAT on the value of the goods purchased.
Where customers make their own shipping and delivery arrangements, SL’s Terms are ‘Ex Works Leeds’ which means at the point the package leaves our factory door, the shipper assumes full responsibility for the goods. Should the shipment be subsequently damaged or lost, the client and shipper are entirely responsible for resolving any such issues or claims.
Where customers choose to make their own shipping and delivery arrangements, SL will pack and prepare the shipment ready for collection by the customer’s agent.
All jukeboxes (including slim line cabinets models) shipped to delivery addresses outside the UK mainland must be packed and prepared for either air freight or sea freight. The following criteria and costs apply:
Jukebox Air freight Packaging:
- Jukebox is bubble wrapped
- Horizontal pallet is covered in cardboard
- Jukebox is laid flat on its back on the pallet and fixed in position
- OSB (Smartply) wooden crate assembled around jukebox and fixed to pallet
- Packaging inserts placed around jukebox
- OSB (Smartply) wooden lid screwed in place
- Case and pallet strapped together
- *£200.00 per jukebox ex VAT
Jukebox Sea freight Packaging:
- Jukebox is bubble wrapped
- Vertical pallet is covered in cardboard
- Jukebox is stood upright on pallet and fixed in position
- Open topped cardboard box placed over jukebox and fixed to the pallet
- Packaging inserts placed around jukebox
- Cardboard box lid closed and sealed
- Case and pallet strapped together
- *£60.00 per jukebox ex VAT
*Please note: Sea and Air frieght packaging prices are correct at the time of writing (Aug 2021) but may vary from the costs shown on this page. Please ensure you obtain an up to date pacakging quote before placing your order with us.
If you would like more information regarding any of our delivery options or would like to obtain a delivery quote for a jukebox before making a purchase, please contact us and a member of our team will assist with your enquiry.
Other products – Shipping costs to your desired location will be determined once your order has been received. If you are unhappy with the delivery cost we provide, you can either choose to make your own delivery arrangements or cancel your order and receive a full refund.
If you would like more information regarding all our delivery options or would like to obtain a delivery quote for any of our products before making a purchase, please contact us and a member of our team will assist with your enquiry.
Delivery Terms (Jukeboxes and large items)
While we make every effort to deliver your order on the agreed date, Sound Leisure Ltd shall not be liable for any failure to complete a scheduled delivery if such failure is due to circumstances beyond our control.
Free ‘Standard Delivery’
Free Standard Delivery is included with all our jukebox products for customers whose delivery requirements meet the following conditions:
1. Delivery must be to a UK mainland address
2. Delivery must be to a GROUND FLOOR location (not a basement or cellar)
3. Parking must be available either on a driveway for the property or directly outside the property
4. The route from the parking location to the property (pathway or drive) must be solid, concrete, tarmac, flagged or gravel
5. Delivery of the item to its final position within the property must be able to be made without the need to go up or down more than two consecutive steps
6. Delivery of the item to its final position within the property can be made through existing gateways, doors or other access points without any impendence or additional requirements. Please check the dimensions of your specific model as cabinet dimensions vary across our range.
7. Delivery must be made Monday to Friday (excluding bank holidays) between 9.00am and 3.30pm
Non-Standard Delivery
Non-standard delivery is applicable if any of the above conditions (1 – 7) are not met, or if any of the following conditions (8 – 11) apply:
8. Delivery of the item to its final position within the property can only be made by passing over grassed or lawned areas. This requires specific additional equipment when making the delivery to ensure the item does not sink into the soft surface
9. Delivery of the item to its final position within the property can only be made by passing over significant slopes which requires the item to be handled by more than one person
10. Unavailability of parking or parking restrictions – if local parking is not available or is restricted or likely to make delivery more difficult or time consuming (e.g. city centre locations)
11. You require a specific, timed delivery on a weekend, bank holiday or outside our standard delivery hours as detailed above at 7